Payment and Order & Refund Policies

Payment

Your information and orders for your purchases on Totzee Iyzico is under guarantee. Iyzico, a BRSA licensed payment infrastructure, is also Iyzico Protected Shopping It protects your card information and personal data thanks to its PCI – DSS certified systems and artificial intelligence-based technology that provides protection against copying your credit card and other fraudulent methods with the /span>system.

Returns

As Totzee, we always want to make our customers feel the satisfaction we feel about the quality of the products we produce. However, we assure you that we will do our best in case you are not satisfied.

If you see any defect in our products, you can contact us immediately via info@totzee.com. You can be sure that we will send your new product free of charge with the fastest shipping method, as well as getting your product back free of charge.

Order

You can order Totzee products by creating an account on our website. You can visit here for wholesale.

We recommend that all our customers create an account when placing an order. In cases where you do not want to create an account, you can always place an order as a "guest". To complete your order without an account, simply select "Pay as Guest" when making the payment.

Shipping and Order

We take care to ship your orders within 24 hours. Sometimes there are delays due to Covid-19 and you can be sure that we will try to get your orders to you as quickly as possible.