Totzee’s clothing and toy collections are produced by suppliers across various regions of Turkey, with a commitment to delivering the highest quality products. Although our suppliers are located in different parts of the country, they are regularly monitored to ensure they create the most comfortable, durable, and reliable products for your baby. Our amigurumi toys, on the other hand, are carefully handcrafted by skilled artisan women.

We work with suppliers who are audited by both internal and third-party inspectors to ensure that all of our collections are produced under ethical and legal conditions. We conduct annual audits of our suppliers to confirm their adherence to these strict ethical standards and the guidelines outlined in our vendor agreement.

Although every baby is different, we believe that our size guide is an essential resource when placing an order.

Most of our garments are pre-washed and tested for shrinkage. However, to ensure the longevity of Totzee products, we recommend checking out our Totzee Product Care Guide.

At Totzee, your information and orders are protected with Iyzico during your shopping experience. Iyzico, a BDDK-licensed payment system, safeguards your credit card details against fraud and unauthorized copying through its PCI-DSS certified systems and AI-based technology as part of its Iyzico Protected Shopping service. Your card information and personal data are kept secure.

We wish you a pleasant shopping experience!

At Totzee, we always strive to ensure that our customers share our confidence in the quality of our products. However, if you are not fully satisfied, we guarantee to do our best to assist you. We accept returns of unused and unwashed items within 14 days of the purchase date.

If you notice any defects in our products, you can submit a return or exchange request under the "Return and Exchange Request" section in the help menu. We will arrange a free return for your item and ensure that a replacement is shipped to you using the fastest delivery method at no additional cost.

Absolutely! We offer special gift packages or gift cards for customers who want to present a gift to new moms and dads.

You can use your purchased gift cards anytime you wish.

Thank you for considering Totzee as a potential collaboration partner. For partnership opportunities, please contact us at info@totzee.com.

While we strive to respond to your questions and requests on social media as quickly as possible, we apologize if you haven’t received a reply due to high volume. Please feel free to reach out to us via our email address or through the contact form on our website.